Mumbai, India, September 10, 2022 /PRNewswire/ — as India post-pandemic recovery, the country is Car sales, road trips and air travel are booming. Not surprisingly, auto and travel insurance claims are also on the rise. With a focus on speeding claims settlement and improving the customer experience, Liberty General Insurance is one of the fastest growing property and casualty insurers in the world. Indiarecently launched AI–A base automated platform for claims processing for both auto and travel insurance.
Liberty’s automated platform deploys AI-based algorithms to process claims with minimal human intervention. AI integration can help in many aspects of the claims settlement process, including accurate and standardized claims assessments and settlement amount accuracy. Additionally, automated tools help you respond to customer inquiries 24/7. The platform is integrated with the Liv Mobile app, allowing customers to report claims, upload documents and photos, and get payment status.
With the help of AI, Liberty aims to offer customers a seamless, faster, smarter, and standardized claims management experience.
Speaking on the spot Mr Roopam AstanaCEO and Senior Managing Director, Liberty General Insurancesaid, “At Liberty, we are focused on delivering great customer experiences and streamlining processes.–Base automation tools for travel and auto claims further our goal of providing policyholders with a differentiated claims management experience. We continue to evaluate and invest in new age technologies and platforms to ensure we deliver the best solutions and experiences to our customers, partners such as garages and hospitals, distributors and other stakeholders. .
Speaking of development, Mr Rahul SharmaPresident-Claims, Liberty General InsuranceSaid, “Not only have we developed an ambitious artificial intelligence roadmap, but we already have Speed down that road. This AI-based platform will enable LGI to offer cutting-edge services to its customers. The platform helps provide customers with a frictionless and smooth billing experience. An automated platform will increase customer satisfaction and be a differentiator in how channel partners present our services. “
About Liberty General Insurance
Liberty General Insurance Ltd. (LGI) is a joint venture of Liberty Citystate Holdings PTE Ltd (a company of the Liberty Mutual Insurance Group). Liberty Mutual Insurance Group is a diversified global insurance company headquartered in the United States with over 900 offices worldwide. deal trade. LGI started operations in 2013 and aims to provide comprehensive retail, commercial and industrial insurance solutions. The company employs more than his 1,100 people and is present in more than 100 locations in 29 states and Utah. Its partner network consists of approximately 5,100+ hospitals and 4,300+ automotive service centers. The company offers health and personal injury insurance, motor vehicle and motorcycle insurance, workers’ compensation insurance, commercial insurance (engineering insurance, marine insurance, liability insurance, property insurance, etc.) products in India.
Source: Liberty General Insurance
